The Potter and The Clay- Worship Flags, Dance Flags, Praise Flags

How long does it take to get my flags?

My regular processing time is up to 14 days. 20 days for bundles, custom, or orders over 3 flag sets. Rush Processing is available for an additional fee.

What is a Swing Flag/No Poles?

Swing flags are created to be mobile. They are different from traditional flags because they do not have flagpoles. This allows them to pack into a small bag or large pocket.

Instead of a pole there is a weighted string sewn into one corner allowing them to billow/flow with a swinging motion. The motions take some practice. Ask me about instructional videos and I will send you links.

Handmade Variation Notice

Each set of flags is hand-dyed through a unique process, meaning no two sets are exactly alike. Variations in color, saturation, shape, and pattern are expected and inherent to the handmade process. These natural variations are part of the design, do not indicate a defect or misrepresentation, and are not considered grounds for return or refund.

My package was delivered to a parcel locker, what is this?

Your package was sent to a parcel locker, usually at your local post office, if it was too large for your mailbox or couldn’t be securely delivered. Please message us so we can help locate it.

If unclaimed, the post office will return it to us after about 10 days. We’ll hold it for 3 days and contact you. If you still want it, you’ll need to purchase additional shipping.

We do not refund unclaimed/returned packages. Store credit (minus shipping) will be issued instead and expires after 5 days.

Order Policy/Cancellations

Order Policy

All items are handmade and made to order. Once an order is placed, production begins immediately.

Cancellations: We do not offer refunds for canceled orders.
If you request to cancel an order, store credit will be issued instead. Store credit acts like a coupon and expires 6 months from the issue date.

Orders that have been canceled, returned, exchanged, or replaced may not be returned or exchanged again.

Custom Orders
Custom-made items are final sale and not eligible for return, exchange, or refund once production has begun.

Return Eligibility & Requirements

We accept returns for store credit only
You may: Return/Exchange your item for a different set of flags (when eligible), or for store credit. Refunds to the original payment method are not offered.

To qualify for a return or exchange:
-The item must be shipped back within 7 days of delivery
-Must be returned in original, unused condition
-Buyer is responsible for return shipping costs, including any customs or tariffs
-Buyer is responsible for any loss in value if the item is not returned in original condition, as agreed upon with the seller

Store Credit Terms
-Issued as a coupon code
-Expires 6 months from the issue date
-Must be applied at checkout and cannot be applied retroactively
-Non-transferable and has no cash value

Is the listed price for one or for two flags?

All of the flags that I make come in matching pairs. The only exceptions are the streamers and the 100in scarf. When ordering it goes like this:

Quantity 1 = 2 matching flags
Quantity 2 = 4 flags
Quantity 3 = 6 flags and so on.

Flex Rods vs Wooden Dowels

Some people prefer wooden dowels when they start because they provide a bit more stability to the flags. The flex rods, however, provide a different flow, travel well, and are very lightweight.

Here's a video of Adult Size New Day Flags with Flex Rods:

https://www.facebook.com/FlagsForFaith/videos/449475405545629/

Here's a video of XL Heavenly Skies with Wooden Dowels:

https://www.facebook.com/FlagsForFaith/videos/323239931770359/

Sizing details

Here's a video of Adult Size New Day Flags with Flex Rods:

https://www.facebook.com/FlagsForFaith/videos/449475405545629/

Here's a video of XL Heavenly Skies with Wooden Dowels:

https://www.facebook.com/FlagsForFaith/videos/323239931770359/